Try restarting it, and if the problem persists, contact Virgin Media support. Then you can connect to whichever signal you want (before it would've be automatic). That's the 4th disconnect while I have been using it, since i. My internet connection went off last night. It normally is not a hub problem, but a VM cable/cab/network problem. Support tell me that this is fine and is an indicator of network status in the area. We live on a bungalow so all ground level pods. Now, navigate to the Advanced Settings, then click on Wireless. Hopefully that has solved the issue of. Turn it on. Ive tried restarts and repositioning but it seems as if this is pretty common problem without a firmware update to the pod itself. We've had a look at our systems from here and cannot find anything that explains the issues you're having. . Flashing White. the green bar is not flashing and it just. 4. The Passphrases of the SSIDs must match. I try to log onto the Hub 4's web server page (via wifi, or wired connection) and it hangs after logon. Try calling the equipment activation number they may be able to help. 0 is constantly showing orange light. Need help ASAP. . It will illuminate when your Hub’s wireless network activates. Despite service status saying there where no issues in the area, a couple of neighbours had similar issues. If there’s a problem the lights will tell you what’s going on. Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. White through to light orange are acceptable. Stay safe online. Allow the update to finish, and the light should turn solid white afterwards. 08-01-2023 22:03 - edited 08-01-2023 22:06. Plugged in hub 4 and it has the dreaded solid red ring. I have tried the WiFi troubleshooting and still nothing. Options. Stream from Virgin Media. We would like to show you a description here but the site won’t allow us. Unplugged router, etc. If it’s blinking blue or green, all’s well; if it’s dark, you’ve got an issue. Please pop back to us at your earliest convenience and we'll do our very best to help. HUB 4 broken. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. I have tried a pinhole reset twice now but the light remains orange. 4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. All Rights ReservedThanks for this. Sign in with username. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. A week later. I googled the meaning of flashing green and they said it is updating the firmware, then I just let it be that way for the whole afternoon. So far so simple. The lights will blink when the wireless access point is operating normally. Make sure the wall power supply is well connected. Thisnis the 2nd issue I've had and nits not even a full 12 mo the yet. If it does, proceed to the next solution. same for disney etc. Once your new Booster is. Turn the power switch off on the back of the Hub. After it, click on the WPS. Enter your admin name and password. 2) Turn off the hub and disconnect any Ethernet cables. Check your router settings to enable WiFi. If you know how to exit the modem mode, do it. My phone picks up the connection while its flashing white. Area problem yesterday but was notified issues had been resolved this morning. The red flashing light on the hub suggests you may be disconnected somewhere beyond your property (e. If the lights indicate a problem, try the next. If you’re using a splitter, make sure that’s firmly connected, too. 0 provides essential information about the device’s power status. I reset and then it worked for a short while - 5197352Hi Just move into a new house and received a new broadband installation kit today and having some issues after plugin the hub. Upon receiving the Hub 4 I followed the setup guide, however, the flashing white light is followed by a solid red light. 6. For example, if your Virgin Media Hub 3. Hub 5 blinking green base light. Options. This flashes during set up, and then stays green for 2 minutes when you're done. To fix it, check all the connections and ensure they are properly connected. Options. Flashing white light: When the Hub is booting up, it displays a flashing white light. Flashing white light: When the Hub is booting up, it displays a flashing white light. Since swapping the wifi pod doesn’t work (constantly flashing white light) and the Virgin Connect app can’t find the hub. Did nothing, just the same solid white light. on 19-01-2023 16:35. Internet Light. The more speed your Hub gets, the more your WiFi can do. . Blinking blue wan light on virgin hub. Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. White light on - Virgin Media Community - 5030957. It is important to check out our full article on Virgin Media router lights if you are experiencing problems with white lights, where you notice that the light is white, or if you are experiencing flashing power lights other than having your router flashing green. Had my Internet completely drop. It continued to flash. The power light at the bottom of the device is the only light that should shine if everything is working normally. Please try the following exactly as typed. White power light is on, and the Wi-Fi light is flashing red – The Hub is in modem mode and won’t be sharing WiFi. White light on. We have both ethernet and wifi devices - my desk / laptop is via ethernet as are two smart TVs, phones, ipads etc are wifi and a mix of 5Ghz and 2. Home Phone. Restart the hub. A Virgin Media hub’s white light has a special meaning. Please - 5425686. There are three indicator lights on the side of the Super Hub, each indicating different functions: Top – WAN (green/blue). Adding an Extra Booster. The Virgin Media Hub 5 light at the front let's you know what is g. Try a reset as this. Then, it tests your broadband speed to make sure there are no issues. One of the smaller lights is a WiFi symbol so I don't expect that one to light up as it is not connected to WiFi. If you’ve got a permanent red power light. Hi, My virgin WiFi Hub 3. Hi I have had the same issue. Possibly not activated properly call. Users should wait for at least 5 minutes for the boot-up process to. On a Hub3/4/5, you could first try separating the SSID's of the 2. On our wavelength. Not applicable. Hello. Options. First installation and flashing green light. Aware that this could be a software update, I left it for a few hours. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. Had a power outage yesterday in the morning, and ever since then I’ve had no Wi-Fi. Dave. Hi there, My Hub 5 has a flashing red light. Hub 5 red light. The light should turn solid for a moment when you first switch on the WiFi Pod (white). on 27-06-2022 07:59. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Blue flashing light happens during the provisioning stage on a reboot. Make sure the Hub is on both at the wall socket, and on the power button at the back of the Hub. All in one super nifty tool. No ongoing issues upon checking in mobile app and website. From what I have looked at, a lot of the other people who have had this problem is due to the network dropping in the area. From what I understand it’s trying to do a firmware update but it’s stuck in a loop. You’ll know it’s ready when the white power light at the front of the Hub is on. The red ight has been on constantly for 12 months. Only light showing is the Orange (white) one, unless I reboot the hub when it goes through its slow display of flashing green and red lights, then back to where we started. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. Hi JS999, According to this Link a box with the light flashing in any colour is faulty. I have: - turned it on and off at the wall. This is ever since Virgin media were doing some exciting, yet unspecified, maintenance work in my area, last Wednesday. If the power button is steady amber, it has a power issue, call Sky for help. DL14 post co. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. Engineer came out. The setup guide says it will flash green for a bit bit will then turn solid white one finished connecting. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. Hub 4 flashing white then turning red. Speed. Virgin Mobile. Wait 5-10 minutes for the Hub to reboot itself. The WiFi reception is poor. They switched me over and told me I couldn’t use the old hub, annoyingly. Hi . on 10-09-2022 13:10. More information can be found here . To fix the problem, reset the router by inserting a pin into the factory-reset slot located underneath the hub. The box has a flashing red light which wasn’t there when it was installed (it was green). All Rights Reserved Options. 2. Solid white (full brightness): When you first turn the Hub on it’ll display a solid white light for just over a minute. If it's. The Wi-Fi light: If this is flashing or solid green, the Wi-Fi is. I have deleted the App cache in the settings on my iPhone, I have delet. - checked all cables, switches etc for loose connections. Reboot the broadband Hub. It has it for about 30 minutes and then turns solid white but no devices can connect to it. Hi, My virgin WiFi Hub 3. The Virgin Media Hub might not work for you, so you. The Virgin Media Hub might not work for you, so you might need to install a stand-alone WiFi router. I have 3 wifi pods in different locations of the house. WiFi Light. Most problems can be fixed by getting your own router or better still a mesh system router and just using the virgin supplied router as a modem, I have a cheap Tenda nova mesh system plugged into my super hub in modem mode, it fixed the constant. This could mean that you have a bad connection in your home. Hi, The internet isn't working. I have a Hub 4 but I have 2 separate networks for 2. It may also flash green when the Hub is performing a software update. Hub disconnects. The virginmedia connect app does nothing in regards to the connecting. Virgin Media Router Arrows Flashing Green; Virgin Media Green. I managed to get a live chat. White power light is on and Ready light is off. Good morning, I’m new to Virgin and 4 months in, my hub 4 router seems to be unresponsive since a power cut. on 05-09-2022 19:01. We have had out 1Gbps line for around 2 weeks and after just one week the problems started. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Options. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Phone. Select Apply changes. 1 ACCEPTED SOLUTION. This flashes during set up, and then stays green for 2 minutes when you're done. Unfortunately the WiFi pod has stopped working. Section 3: Virgin Media Hub 5. If you are with Virgin Media with a Hub 5 then check out our guide. We would like to show you a description here but the site won’t allow us. D01 C9W8Although the hub should be activated sometimes it is not. Step 1. I have been through all the help guides - checked connections, rebooted, reset, you name it. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). Can flash for a few minutes like this, it is normal. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. If you press the WPS button on the Virgin Media Hub 3. ughugh. on 06-12-2021 12:09. Just connect to the Hub, tap ‘Start the scan’ then let the app take you through the rest. The kit is in Modem Only mode and the service appears to be working just fine. Try a 30 second pinhole reset of the hub with no ethernet connection. Robbo600. We would like to show you a description here but the site won’t allow us. It’s likely to be a loose connection in your home. If the internet light is off or flashing amber, run a diagnosis. That has to be done first before you can change the name and password. It might flash or change colour when you first turn the Hub on or after a restart. The setup guide says it will flash green for a bit bit will then turn solid white one finished connecting. Virgin TV 360. It has been flashing for days. I got a virgin media intelligent WiFi pod sent out to me a week ago and it doesn't seem to make any difference. I have switched it off and on and reset it a few times. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. I got my new hub 5 at 5th and managed to install it at that day. FR510. In order to have this rectified, we'd need to. Check out our guide below to find out what the lights mean on each of our Virgin Media Hubs, or run a test on your. Solid white: The Hub 4 is powered on and working correctly. Enter the password given to you. Security matters. (normally white) coaxial cable with the screw-in connector. Hub 3 in modem mode was Solid Red light and indeed with Hub 5 is a Solid Green light. TV. When you first turn the Virgin Media Hub on it will show a solid white light for around 60 seconds, it is also the white power light of your Virgin Media Hub. Avonline installed all the external wiring about a week before but the 2 white boxes inside my house were installed by virgin media. After doing all these steps, the Hub will have stopped searching for the WPS, so now the green WiFi light will stop flashing. If it's ambient, sounds like the hub may have died. You can use a pen or paper clip to do this. All wifi devices will now need reconnecting to the best SSID at each location. No service fault in my area and I’m still connected only received this hub last month after previous issues with virgin connection. Arrived. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. Check out our guide below to find out what the lights mean on each of our Virgin Media Hubs, or run a test on your. I’m using the hub 3 and currently viewing a flashing green power light and a solid green Wi-Fi light. Please look out for the purple envelope in the top right of the screen. As you connect the power supply to the wall and to the Hub, make sure that it is tightly. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. You will see a solid white light ring if you have a Hub 4. 4 – Connect the router’s power cord and turn both of them on. into a mains socket close to your Hub. Any advice guys. Base LED This should flash when the. A red light means there is an issue with your connections even though the Hub is on. In response to carl_pearce. Red power light on the Virgin Media Hub 3. If you’re unsure about why this is, it is likely due to a loose connection in your home. Learn more. They aren't too far from the router either so this can't be the issue. So still having issues so Virgin customer service say they do not have to activate they can’t solve and sending a engineer out to look at the pod which seems a bit crazy as the internet hub is fine . I have a red light on the hub. For Hub 5, Hub 5X, Hub 4. Options. We would like to show you a description here but the site won’t allow us. Constant red light on setup. Flashing white light: When the Hub is booting up, it displays a flashing white light. Virgin Media has recently released a new Super Hub for customers with O2 and Virgin Media services- the Super Hub 5, which is an excellent upgrade over the older routers in the Virgin Media Super Hub range. In some cases, the issue may not be with the white connector cable but with the hub power supply cable. Re: Hub 4 red light and no rf signal. It’s likely to be a loose connection in your home. Only had the wifi in a few weeks i have the hub 5 and is constantly flashing red wifi has been on and off for past 3 days, been working maximum. Keep your Hub 3. Checked with the VM connect app which indicated there was no connection. If the Virgin Media box is flashing white for longer than a few minutes, this could be a sign of an issue. Try. It isn't on during normal use, but turns red if there is a problem. Keep it on. It continued to flash. First instance, outage in the area, took a good 16 hours to fix. It started with dropping completely and then a flashing red light. I even checked the cables and it all appears fine. Virgin Media Super Hub 5. Any attempt to reset or hard reset it have failed and. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. 0. This means that the Virgin Media Hub is on. If there’s a problem the lights will tell you what’s going on. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. It seems since this event, the light on the router is a solid white from the moment it powers on. White power light is on and Ready light is off. 0. For the 2nd time in the space of a few days I've got a flashing hub. • Turn the power switch off on the back of the Hub. Solid white, dimmed: Everything’s okay. on 08-04-2023 10:07. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar. The light should turn solid for a moment when you first switch on the WiFi Pod (white). As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. HUB 5 Flashing Blue Light. Flashing white light: When the Hub is booting up, it displays a flashing white light. Hub 5 Plugged In - No Lights. We have a flashing green light, and a solid green WiFi light. No devices are working after waiting a good 20 minutes. 2. I've recently installed my quick start package and since then the hub has been flashing green, i have reset it and made sure all wires are in tight as well as in the right places. Kind regards Mark. 11-02-2023 13:45 - edited 11-02-2023 13:47. hub4 light goes from solid white to flashing white. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. I have tried ringing the 'helpful' faults line, who proceed to walk me through the same 'fixes' every single time, all without any success. I have checked the router settings and I am on one SSID and optimisation is on so not sure what else I. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. Just joined and setup the new hub but it just flashes red. The blue light usually flashes when the WPS button is pressed and the Hub is searching for a new device. If the light ring flashes rapidly, it indicates that the WPS connection was unsuccessful and you should try again. There are two notifications in my VM app: 1. 4 to 2. Options. So about 2 hours ago my hub had a red flashing light, I have turned it off, the white light shows, then flashes white, then flashes green and now flashes blue and has done every time I have reset/rebooted it. It’s likely to be a loose connection in your home. Orange LED is ok. I had 5g disabled on the hub but whatever i do the 5g will not renable it says it has applied. Alternatives to Super Hub 4 routers. 4Ghz and 5Ghz Wireless networks. When the . . This is what you'll see when the Hub’s working normally. We are very sorry for the issues you are experiencing with the Hub. There's no official status of an orange light on the Hub 3. . 1 Power Light. Have tried rebooting: switching off power for 10 seconds and switching on again; no dice. then will come back on. White power light is on and Internet lights are flashing. Virgin Media Super Hub 2. From top to bottom, this is what the other lights on the Super Hub mean: The “Traffic” light: If this is twinkling blue or green, everything’s working. It can take two resets, lasting 15 - 20 minutes in total, to regain connectivity. Flashing white: The Hub 4 is starting up. flashing green arrows on virgin hub 3. Whenever connecting to my work-VPN, the entire router will experience intermittent outages, affecting not only the work laptop but anything connected via wifi. Hub disconnects. I called the VM helpline and I got an engineer appointment for 4th of September. White light on - Page 2 - Virgin Media Community - 5030957. Home Phone. 0. It may be stuck in an update loop. Changed the router, everything was fine. I am going to send you a private message. White light on. Any attempt to reset or hard reset it have failed and. virgin media tech support has no clue. If the power button is flashing amber your hub is in recovery mode. All the help says something about a telephone but I don’t have one so don’t know how to proceed. Now, disable both WPS options and click on save. Everything internal was installed on the 14th of December 2022 by a virgin media engineer. Internet light flashing green: If you can see the internet light flashing green for a long time, this means that your hub needs to be rebooted. on 16-08-2022 20:39. Posted by 5 minutes ago. The Virgin Media Hub 4 has four indicator lights on the front of the router that provides information about the status of your internet connection and the router itself. Why is my virgin WiFi flashing green? Green power light is flashing and WiFi light is green. Two LEDs on each RJ45 LAN socket (left = amber. 0 flashing green?. Green Light. It has done for over a couple of hours now. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. the hub is still flashing green lights 24 hours now. This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. If its the former you need a technician visit, as either the hub is receiving no signal, or insufficient signal from the network. Account - Mobile. Super hub - Status lights and control buttons. The Virgin Media Hub lights can tell you a lot about its status. 5x red flashing light. Tudor. Hello, my wifi pod is not working anymore. 1 into your browser. Had my Internet completely drop. The white power light turns on when the seat is turned on, indicating that the appliance is in use. On our wavelength. Solid orange light on white hub. i haven’t pressed the. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub, ive even plugged it directly into the hub via ethernet, however it’s still starts with green light then goes to to constant blue light flashing. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. I checked my router and it has a flashing blue light. However the last two days, the Internet is completely down, with the normal white light replaced by a flashing yellow. phoned virgin today they say will monitor the hub over next 24 hours - problem ill get an engineer . Try restarting your Virgin Media box. When he installed it he said the red light (that’s now flashing red) must be green.